Shipping policy

At Zuria, we are committed to delivering your wellness essentials efficiently and with care. Once an order is placed and the payment is successfully processed, it will be shipped within 2 business days. Orders placed on weekends or public holidays will be processed on the next working day.

Delivery is typically completed within 7 business days from the date of dispatch. However, timelines may vary slightly depending on the delivery location, courier partner availability, and unforeseen circumstances such as weather, regional disruptions, or strikes.

Shipping charges, if applicable, will be displayed at checkout prior to order confirmation. These charges may vary depending on product weight, delivery destination, and courier partner policies. All shipping fees, once paid, are non-refundable.

Each order will be shipped to a single delivery address as provided at the time of checkout. If you wish to send items to multiple addresses, separate orders must be placed. In cases where incorrect or incomplete address details are provided by the customer, any additional costs incurred for re-shipping will be charged to the customer.

Deliveries are typically made between 9:00 AM and 6:00 PM, from Monday to Saturday, excluding public holidays. We are currently unable to commit to specific delivery time slots.

If the outer packaging of your shipment appears tampered with, opened, or damaged, please refuse to accept the delivery and contact us immediately at info@zuriawellness.com. Kindly include your order reference number and share relevant photos or videos of the package. Our team will review the issue and respond within 24–48 hours.

For any questions regarding your order shipment or delivery, feel free to reach out to our support team.